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Join Our Team: As an Executive (Client Experience)

As an Executive in Client Experience at SK IT Centre, you will focus on enhancing our clients’ journey with us. You will work closely with clients to understand their needs, resolve issues, and ensure they have a positive experience. If you excel in customer service, have a proactive attitude, and can think on your feet, we would love to have you on board.

Job Description

Learn About The Position Deeply!

  • O level/A Level, IELTS score minimum band 7+.
  • Minimum ๐๐š๐œ๐ก๐ž๐ฅ๐จ๐ซโ€™๐ฌ ๐ƒ๐ž๐ ๐ซ๐ž๐ž from a reputed Public/Private University.
  • Candidates with a background in English medium/version will be given preferences.
  • 2 years of working experience in the client and vendor management section of the Property Preservation Industry are encouraged to apply.
  • ๐…๐ซ๐ž๐ฌ๐กers ๐Ÿ๐ซ๐จ๐ฆ ๐„๐ง๐ ๐ฅ๐ข๐ฌ๐ก ๐Œ๐ž๐๐ข๐ฎ๐ฆ are ๐ก๐ข๐ ๐ก๐ฅ๐ฒ ๐ž๐ง๐œ๐จ๐ฎ๐ซ๐š๐ ๐ž๐ ๐ญ๐จ ๐š๐ฉ๐ฉ๐ฅ๐ฒ.

๐‰๐จ๐› Responsibilities:

  • As the main point of contact for our USA clients, you need to ensure that their needs are met, and their inquiries are addressed promptly.
  • Maintaining communication regarding work progress.
  • Contact clients on a regular basis for work orders, work updates, submission extensions, etc.
  • Contact vendors on a regular basis for updates, negotiations, assurance of quality work, on-time work submission, etc.
  • Coordinate with various departments to ensure the smooth and timely delivery of services to USA clients.
  • Good intention for expansion always need!

๐’๐ค๐ข๐ฅ๐ฅ๐ฌ ๐‘๐ž๐ช๐ฎ๐ข๐ซ๐ž๐:

  • ๐„๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐ญ ๐œ๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐œ๐š๐ญ๐ข๐จ๐ง ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ ๐ข๐ง American ๐„๐ง๐ ๐ฅ๐ข๐ฌ๐ก ๐š๐ซ๐ž ๐š ๐ฆ๐ฎ๐ฌ๐ญ, speaking, listening, writing, and reading.
  • Proficient and possess strong computer skills.
  • Prior experience in email handling, customer support, or a similar role is preferred.
  • Strong negotiation, problem-solving, and decision-making capabilities.
  • Itโ€™s important to understand USA business practices and cultural sensitivities.
  • Availability to work flexible hours to accommodate USA time zones & holidays.
  • An adequate typing speed.

๐’๐š๐ฅ๐š๐ซ๐ฒ ๐š๐ง๐ ๐Ž๐ญ๐ก๐ž๐ซ ๐๐ž๐ง๐ž๐Ÿ๐ข๐ญ๐ฌ:

  • Salary: Negotiable
  • Salary will be reviewed after the successful completion of the ๐ฉ๐ซ๐จ๐›๐š๐ญ๐ข๐จ๐ง ๐ฉ๐ž๐ซ๐ข๐จ๐.
  • Two festival bonuses and a monthly performance bonus.
If you think the above criteria meet with your application please submit us a copy of your resume along with a photograph!

Submit Your Application Now!